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Privacy Policy

Last updated: October 20, 2026

Your privacy matters to us. This policy explains what information we collect, why we collect it and the choices you have.

1. Who we are

This Privacy Policy explains how [Company Name] (“Elite Flix”, “we”, “us”) collects, uses and shares personal information when you use our streaming website, apps and related services. For the purposes of data protection law, we are the controller of your personal information.

2. Information we collect

  • Account details: your name, email address, password and profile names.
  • Payment details: billing information and payment status. Card numbers are handled by our payment processors, and we don’t store full card details.
  • Viewing activity: titles you watch, search, rate or add to your list, and where you pause or stop.
  • Device and technical data: IP address, device type, operating system, app version, language, crash reports and approximate location based on your IP address.
  • Communications: messages you send to support and your marketing preferences.

3. How we use your information

  • Provide the service, including streaming, downloads, profiles and your watchlist.
  • Process payments, manage subscriptions and prevent fraud or account sharing abuse.
  • Recommend titles and personalise what you see.
  • Maintain, secure, test and improve our service and fix problems.
  • Send service messages and, where you agree or the law allows, news and offers.
  • Meet our legal obligations and enforce our Terms of Service.

4. How we share information

We share personal information only as needed:

  • with service providers who help us run Elite Flix, such as hosting, streaming delivery, payment, analytics, email and customer support providers, under contracts that limit how they use your data;
  • with professional advisers, regulators or authorities when the law requires it or to protect rights and safety;
  • in connection with a merger, sale or reorganisation of our business, with appropriate safeguards.

We do not sell your personal information.

5. Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember your settings, measure how the service performs and, where permitted, personalise content. Where required, we ask for your consent before using non-essential cookies. You can manage cookies in your browser or device settings, though some features may not work without essential ones.

6. How long we keep information

We keep personal information for as long as your account is active and as needed to provide the service, meet legal, tax and accounting duties, resolve disputes and enforce our agreements. After that, we delete or anonymise it.

7. Security

We use technical and organisational measures such as encryption in transit and access controls to protect your information. No system is perfectly secure, so please use a strong, unique password and tell us if you suspect unauthorised access.

8. Your rights and choices

Depending on where you live, you may have the right to:

  • access the personal information we hold about you and receive a copy;
  • correct or update inaccurate information;
  • delete your information or close your account;
  • object to or restrict certain uses, and withdraw consent you have given;
  • receive your data in a portable format;
  • opt out of marketing messages at any time using the unsubscribe link or your account settings.

To use these rights, email [[email protected]]. We may need to verify your identity first. You can also complain to your local data protection authority.

9. Children’s privacy

Elite Flix is intended for adults. Children may only watch through a kids’ profile created by an adult account holder, who controls that profile. We don’t knowingly collect personal information directly from children. If you believe a child has given us personal information, contact us and we will delete it.

10. International transfers

We may process and store your information in countries other than your own. Where we do, we use appropriate safeguards, such as standard contractual clauses, to protect it as required by law.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the new version here with a new “last updated” date and tell you about material changes by email or in the service.

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